PLACING AN ORDER
Please contact us directly to place an order. All orders require a 50% non-refundable deposit.
Finished items will ship when the balance due is paid in full. Inquiries can be sent to email@example.com
All of our pieces are made to order and many can be customized in terms of dimensions and materials. We also work with clients to create bespoke pieces. Quotes for custom inquiries typically take 1 - 3 business days to procure, and are subject to up-charges. Lead times on custom orders begin when all details are finalized. For custom inquiries please contact firstname.lastname@example.org.
To set up a trade account, please download our TRADE ACCOUNT APPLICATION and return it to email@example.com
We are happy to provide samples of our standard finishes. In certain cases we require a $100 deposit prior to sample shipment. Custom samples will be provided upon request and subsequent to order placement.
Due to the organic nature of wood, variations in color and character are to be expected.
Our standard wood finish is a natural hand-rubbed oil, unless otherwise noted. Several coats of oil, followed by a matte wax provide a highly protected surface. The seal will not, however, protect against direct heat or pooling liquids. To prevent damage please wipe up spills promptly.
For an additional charge, many of our pieces can be sealed with lacquer.
Lead times vary based on the product and the current production schedule. They are generally between 10 -16 weeks. Lead times begin upon the receipt of deposit, and may be subject to change in the event that the project is altered.
We accept payment by check and credit card.
There will be a 3.75% convenience fee applied to all credit card orders.
Because of the hand made nature of our products we cannot offer returns, exchanges or credits. Cancellations will not be permitted once your order has been placed. Please inspect your purchase upon delivery. If there is a problem with an item, please contact us immediately and we will work
with you to fix it.
We ship nationally via reputable, insured shipping companies. Long distance delivery costs must be determined by quote and may take up to two business days to procure. Should you prefer to arrange your own shipment, we will make the unwrapped item(s) available for pick-up at our Brooklyn location. All merchandise must be paid in full prior to pick-up or shipment. Finished merchandise can be stored at our studio for up to 14 days after completion; items needing to remain beyond that timeframe will be sent to an offsite storage facility where storage fees will incur.
Please refrain from using any chemical cleaners or abrasives as they may damage the finish.
Click here to view our complete Furniture Care Guide.
DISCLAIMER ON OUR WOOD PRODUCTS
Wood is a natural product that responds to temperature and humidity variations by expanding and contracting.
These changes may be noticeable in the physical appearance of the product at times.
Although every care is taken to ensure Bellboy’s products are able to handle temperature and humidity changes, the conditions of your home can affect the wooden products you purchase. Your items can experience small movements and cracks as it adjusts - this is not a fault, but a natural occurrence within the make-up of an organic product. These changes can happen shortly after delivery and/or they can take months, if not years to materialize.
We advise you to keep the product in consistent, stable conditions to reduce the affects of moisture and temperature change in the atmosphere.